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Chapter 1: Response Time: Eight Seconds, Plus or Minus Two

Figure 1.2 - Web site structure: From information to experience design

Figure 1.2 Web site structure: From information to experience design

From "Improving Web Site Design," by Melody Y. Ivory and Marti A. Hearst. In IEEE Internet Computing, Special Issue on Usability and the World Wide Web 6, no. 2 (2002): 56-63. Available at http://webtango.ischool.washington.edu/. Used with permission.

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