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Healthcare.gov Performance Review – website speed audit of healthcare.gov affordable care act obamacare

The Affordable Care Act began enrollment on October 1, 2013 for health care coverage beginning on January 1, 2014. Health care consumers are directed to log-on to the healthcare.gov website (see Figure 1), call, or show up in person. Over 2 million people have accessed the site in the first two days, many experiencing errors or delays (which the media is characterizing as “glitches” and “growing pains”). Let’s take a closer look at the healthcare.gov website to see how its performance can be improved.

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