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Home Page Usability and Credibility Survey – Fortune 30 versus Inc. fastest growing companies

The key to fast growth online is rapid customer responsiveness (Weill and Ross 2004). How a company executes its own web site is one indicator of how a company executes IT projects and values customer responsiveness. In order to determine the usability and credibility of top websites, researches from Minnesota State University compared the home pages of the fastest growing companies against the Fortune 30 (Brown, Rahman, & Hacker 2006). The researchers found that the largest companies in the US used designs that were more consistent than the fastest growing companies, as defined by Nielsen and Tahir’s best practices (2001). The fastest growing company home pages fared significantly worse in performance metrics.

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