Web users want site designs to be both easy to use and helpful, as prior human-computer interaction (HCI) studies have shown. But most such studies haven’t ranked interface design features in achieving these objectives. Since this knowledge can positively impact site design or re-design, this article will ask and answer the question – is there a single interface design feature that maximizes both user goals; usability and utility? If so, how important is this feature compared to others?
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