Millions of Americans wanting to enroll in Obamacare use the healthcare.gov official website. Just over one year ago, health care consumers were directed to log on to the healthcare.gov website starting on October 1, 2013. The healthcare.gov website experienced growing pains after its initial launch. Starting November 15, 2014 citizens were directed to the healthcare.gov website to enroll or reapply to avoid penalties for not having “minimum essential coverage.” This article compares the website performance of healthcare.gov one year later. How does the popular site fare after one year of improvements?
Previously we reviewed the healthcare.gov website for speed, and found it lacking. The old site was notoriously slow and spawned many “wait” error messages for users looking for health care. Just in time, President Obama made a pledge that the site would be fixed (with a new performance czar) by the end of November. To test his promise, we reviewed the site shortly after that deadline, in early December (see Figure 1). This report shows the results of this study. To see how much the site could be improved further, we had our friends over at Radware test the site with their automatic optimization software called Fastview, which we reviewed in a previous article.
The Affordable Care Act began enrollment on October 1, 2013 for health care coverage beginning on January 1, 2014. Health care consumers are directed to log-on to the healthcare.gov website (see Figure 1), call, or show up in person. Over 2 million people have accessed the site in the first two days, many experiencing errors or delays (which the media is characterizing as “glitches” and “growing pains”). Let’s take a closer look at the healthcare.gov website to see how its performance can be improved.