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Chapter 1: Response Time: Eight Seconds, Plus or Minus Two

Figure 1.3 - Latency quality ratings show a drop-off at around 8 to 10 seconds

Figure 1.3 Latency quality ratings show a drop-off at around 8 to 10 seconds

From "Quality is in the Eye of the Beholder: Meeting Users' Requirements for Internet Quality of Service," by Anna Bouch, Allan Kuchinsky, and Nina Bhatti. In Proceedings of CHI2000 Conference on Human Factors in Computing Systems (ACM Press, 2000), 297-304. Used with permission.